PRIVACY & SECURITY - ABOUT THIS SECURITY AND PRIVACY STATEMENT

MR SHELF LTD understands and appreciates that you, as an MR SHELF LTD website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. MR SHELF LTD is committed to protecting your privacy.

This MR SHELF LTD Security and Privacy Statement explains how your personal information will be treated as you access and interact with the MR SHELF LTD website.

As the MR SHELF LTD website develops and as technology evolves, MR SHELF LTD will continue to strive to provide you with better and more customized services and with a more effective website.

MR SHELF LTD encourages you to review the Security and Privacy Statement periodically because the Security and Privacy Statement may change from time to time.

The MR SHELF LTD Privacy Policy explains how MR SHELF LTD generally protects your privacy and confidentiality.

The principles set out in the MR SHELF LTD Privacy Policy also apply to MR SHELF LTD websites.

In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions that apply to certain sections of the MR SHELF LTD website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the MR SHELF LTD website. In the event of any inconsistency between the provisions of this Security and Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

SECURITY OF INFORMATION

MR SHELF LTD takes all reasonable steps to preserve the security of cookie and personal information shared with us during any online communications or sales in accordance with our website Terms of Use.

If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). If secure transmission is indicated, MR SHELF LTD currently uses 128-bit SSL encryption through its Payment Gateway PayPal.

All credit card transactions are therefore handled through a secure server.

MR SHELF LTD regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although MR SHELF LTD strives to protect such information, MR SHELF LTD cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so on your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

INFORMATION COLLECTED

The information that MR SHELF LTD collects about you is dependent on how you use the facilities offered by the MR SHELF LTD website.

If you visit an unsecured area of the MR SHELF LTD website (that is, an area where you are not required to log on) to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed, and any information downloaded.

However, our systems will not record any personally identifiable information.

If you decide to complete an online application form or online survey, the information that you enter the online form or survey will only be collected by MR SHELF LTD if you submit your online application or survey. If at any stage you cancel your application or log out prior to submitting your application or survey, the information you have entered up to that point will be automatically deleted.

COLLECTION OF IP ADDRESSES

It is necessary for MR SHELF LTD to collect your IP address for your interaction with various parts of the MR SHELF LTD website. Your IP address is the identifier for your computer when you are using the internet.

For instance, MR SHELF LTD collects and stores your IP address when you log into MR SHELF LTD. As part of our security for MR SHELF LTD, we use this information when we attempt to detect and prevent fraudulent transactions.

We store your IP address for security and audit purposes. Your IP address will not be used by us or released to any third party except in the case of security, inappropriate behavior, or fraud issues, such as unauthorized access to your or our computer systems or fraudulent transactions.

REFUND POLICY

At MR SHELF LTD, we stand behind our product!

If for any reason a customer is unsatisfied with their purchase, they can contact us within 10 days of taking delivery, and organize to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:

In order to organize a refund under these terms and conditions, the customer must e-mail us within 10 days of taking delivery of their purchased product and request a refund under these terms and conditions. A 25% restocking fee will be applied for late returns. If over 30 days, we reserve the right to refuse the refund.

The customer must comply with the directions of MR SHELF LTD staff to facilitate a refund.

Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the purchase price excluding the Delivery Cost as specified in the customer’s Order.

The 10-Day period will commence on the date that the customer accepts delivery of their purchased product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

Products must be returned within 14 days of requesting a refund under these terms and conditions.

Returned products must be returned in accordance with the Returns and Refunds section as follows.

This includes being returned in the original packaging, with all accessories, and in re-saleable brand-new condition (refers to return policy).

Once the product has been used, it waives 10-Day Money Back Guarantee.

10-Day Money-Back Guarantee does not apply if the buyer changes their mind, or if the item is ‘not what you expected.

Customers must return the products for which they are seeking a refund at their own cost.

After receiving the returned MR SHELF LTD Products, MR SHELF LTD will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgment. Where possible, refunds will be processed by reversing the initial customer transaction. MR SHELF LTD accepts no responsibility for any delays that may occur in receiving the refund because of any third-party payment gateway.

MR SHELF LTD requires item returns to be approved and authorized by us before an arranged return is executed. Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorized returns.

RETURN POLICY

Returns to be accompanied by ‘Return Form’ which will be emailed to the buyer upon notification of the problem.

For 10-day money-back guarantee returns, the goods must be returned in original packaging materials, cartons, and boxes unless specifically advised, and complete with all parts and accessories, under resalable brand new condition, and in the original layout. We reserve the right to reject returned items that do not meet our return requirements.

For faulty returns, it is the buyer’s responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Unless goods are returned due to incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer’s expense using registered post or equivalents.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

Refunds will only be offered on items within a 10-day money-back guarantee, or that are faulty on arrival, damaged in transit, or defective AND we are unable to repair the item or provide a replacement of equal or greater functionality or deemed to be an incorrect description of the goods.

Refunds will not be offered after the item has been used.

Refunds will not be offered if the buyer changes their mind, or if the item is ‘not what you expected.

All refunds will exclude the associated delivery cost. We will only refund the original postage if it’s deemed to be our fault in the description.

All items must be returned to us for full assessment BEFORE a refund will be issued.

We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.

The time it may take your bank to process MR SHELF LTD refund can be up to 5 business working days. You will receive an e-mail notification of your refund once we have received and processed the returned item.

REFUND POLICY

Refunds will not be offered after the item has been used.

Refunds will not be offered if the buyer changes their mind, or if the item is ‘not what you expected.

All refunds will exclude the associated delivery cost. We will only refund the original postage if it’s deemed to be our fault on the description.

All items must be returned to us for full assessment BEFORE a refund will be issued.

We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.